HP Support

Joyce:
Hello Juan.

Joyce:
Welcome to HP Total Care for Pavilion Notebooks. My name is Joyce. How may I help you today?

Juan Bastidas:
Hi Joyce I have a problem

Joyce:
Sure, I'll help you with this.

Juan Bastidas:
I bought a HP Pavilion dv6244us with Windows Home Premium

Joyce:
Alright.

Juan Bastidas:
and I need install Windows XP Professional but I can't

Joyce:
Could I have the Serial Number, Product Number and Model Number of the notebook?

Juan Bastidas:
Yes

Juan Bastidas:
do you need these data?

Joyce:
Yes, please

Juan Bastidas:
Serial: *********

Juan Bastidas:
Model HP Pavilion dv6244us

Juan Bastidas:
do you need the Windows Vista Serial?

Joyce:
Could you please provide the Product number?

Juan Bastidas:
RP301UAR#ABA

Joyce:
Thank you for the information.

Joyce:
Let me know the Name of the Processor. Is It Intel Or AMD?

Juan Bastidas:
Intel Core 2 Duo T5200

Joyce:
Thank you.

Joyce:
Please stay online with me while I look into this.

Juan Bastidas:
thanks Joyce

Joyce:
Thank you for your time and patience.

Juan Bastidas:
don't worry

Joyce:
Juan, This series notebook goes with the latest sata hard drives so
that it will not allow you to install the Winodws OS on the notebook.

Joyce:
To resolve the issue you need to Disable sata.

Joyce:
Could I proceed?

Juan Bastidas:
yes

Juan Bastidas:
where disabled this?

Joyce:
To resolve the issue you need to follow two steps :
Step 1 : Disable sata by following steps :
1. Turn on or restart the notebook.
2. Press the F10 key when the "HP Invent" logo appears on the screen. This will open the BIOS menu.
3. Select the "System Configuration" tab.
4. Select "Disabled" for the "SATA Native Support" item.
5. Press F10 to Save and Exit. Choose Yes for "Save configuration changes and exit now

Joyce:
Step 2 : Now you can install the Windows OS on this notebook

Joyce:
Note :
1) You must create the recovery discs from the notebook .
2) Once you reinstall the Winodows XP Pro on this notebook , you can only get the drivers from the
recovery cd or latest can be available from HP.com and you can not be able to load or install the
preinstalled applcications on the notebook as they came as preinstalled on the notebook only

Juan Bastidas:
ok

Joyce:
If the issue still persist, please get back to us with the results.

Joyce:
Is there anything else I can assist you with today?

Juan Bastidas:
thanks Joyce you are the best

Joyce:
It's my pleasure to assist you.

Joyce:
Thank you for contacting HP Total Care Real-Time chat support. If you need further assistance, please contact us again at: http://www.hp.com/support/chat. Chat support is available 24 hrs a day, 7 days a week.

Joyce:
Bye, Juan.

Joyce:
Have a great day ahead.

Juan Bastidas:
Bye and sorry for my English

Joyce:
Not a problem.

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